A repeatable method · not a one-off course
The AI skills that stick
after we leave the room.
A single, focused day. Your team learns one simple method and puts it straight to work on real tasks, in the tools you already have. Practical, hands-on, and ready to use the next morning.
The problem
Most teams already use AI. The trouble is everyone uses it differently.
The day gets everyone working the same way, so scattered, risky use becomes safe, consistent habits across the whole team.
Without a shared approach, it usually looks like this
The method
A four-step method your team will actually remember.
Spot, Prompt, Check, Decide. Four plain steps that work on any task, any tool and any business.
Spot
Choose the right task to start with
Prompt
Get a useful result the first time
Check
Know what to trust before you use it
Decide
Make the safe call, every time
Safe use & governance
AI governance is built into the day.
Safe, responsible use runs through every session, with risk notes tuned to your sector. Your team leaves confident about using AI well. We don't write your policy for you, and we don't need to see your confidential work to do it.
Built in, not bolted on
Safe use is part of the method from the first task, never a footnote at the end.
Tuned to your sector
Risk notes reflect the professional duties your industry already works under.
Confidence, company-wide
People leave able to make sensible calls about where AI fits and where it doesn't.
Tools & licences
We teach your team when to use Copilot, when to use ChatGPT, and when not to use either.
Knowing which tool fits which job is half the skill. We explore them together on the day, so your team leaves with judgement, not just logins. There's nothing to sort out beforehand.
Microsoft Copilot
Working inside Outlook, Word, Excel and Teams on real email and documents
Claude
Useful for longer documents, structured writing, analysis and file-based work
ChatGPT
Everyday tasks, and the tool most people have already met
Perplexity
Researching a question and checking the answer against sources you can click.
Google Gemini
Inside Gmail, Docs and Sheets for teams that run on Google Workspace
You'll use the free versions on the day, and we bring the paid versions for you to try, so you can see what they actually add before you commit. Paid plans typically run around £15 to £25 per user per month and change often, so we help you work out what's worth licensing.
Sector-specific courses
A course built around your sector.
Same proven method, tailored to the work your people actually do. We write the examples and the risk notes for your sector, including:
Professional services
Accountancy, law, financial advice and estate agency: client notes, reports and regulated duties
Construction & trades
Quotes, scopes, site paperwork and the back-and-forth with clients and suppliers
Retail & e-commerce
Product copy, listings, customer replies and everyday marketing
Hospitality & tourism
Bookings, guest comms, reviews and the daily writing front-of-house relies on
Membership bodies
Member comms, newsletters and enquiries, plus the events, consultation and committee admin behind them
Healthcare
Patient letters, referrals, notes and the admin around them, with confidentiality front of mind
Don't see yours? We tailor the day to any sector once we know the work your team does most.
Where are you now?
Four ways teams work with AI. No wrong place to start.
It isn't a ladder. Two simple things, how much your team uses AI and how structured that use is, place you in one of four types. The free AI Readiness Check plots you in a couple of minutes. No individual scores, nobody on the spot.
Planner
Rules and good habits in place; everyday use still growing.
Operator
AI used widely across the team, and used safely.
Explorer
Curious and just getting started, no shared rules yet.
Improviser
Already using AI a lot, but everyone's making it up as they go.
Founder-led
Every course delivered by Finlay Carmichael.
Finlay is the founder of The AI Lab. He previously spent 30 years building and leading a 25-person software business, a certified Microsoft Business Solutions partner, working with hundreds of clients across the UK, and has researched and worked with AI since the first large language models arrived.
He is also the architect of Business Memory, The AI Lab's own organisational memory software. You will never be handed to a junior: the person who built the method delivers it, and builds with these tools every day.
Free AI Readiness Check
Which type are you?
Answer four quick questions to see which of the four types fits your team. Take the full AI Readiness Check and you'll get your team's current AI pattern, the main risk to watch, and the next practical step.
Before any workshop we ask everyone taking part to complete the full check, so the day starts from where your team actually is.
Take the full AI Readiness CheckNo spam. Just your result and a short next-steps guide, then an optional workshop chat only if you ask. See our privacy notice.
What clients say
Proven in the room, not just on paper.
Our showroom and admin team of nine went in sceptical and were using it by the afternoon. The four steps stuck. Customer quotes and follow-up emails that used to swallow a morning now take about twenty minutes, and they still sound like us.
We knew AI could help. We just didn't know where to start. The AI Lab changed that. They explained clearly what AI is, which tools suited our business, and how to get real value from them quickly. Using AI, and working with The AI Lab, has made a genuine difference to how we operate and grow.
Practical from the first hour. My sales team of six worked on examples straight from our own pipeline, and left able to turn a messy discovery call into a clean client proposal the same day, with a safe-use steer the partners were happy to sign off.
Pricing
Clear prices, published like everything else.
Dedicated team session
Up to 10 people · one day minimum
Includes all travel and expenses
Book this workshopWe teach the method and coach the room. We don't audit your business or run discovery. Deep, business-specific build work is a separate, paid engagement.
Where we draw the line
We teach your team to cook. We don't run your kitchen.
A productised workshop with a fixed shape and a fixed price. That clarity is the point, and it is why it works.
- ✓ Teach a repeatable method your team keeps using
- ✓ Coach real tasks in the tools you already run
- ✓ Build the safe-use habits that protect your business
- ✓ Tailor the examples to your sector
- × Run a discovery project or audit your business
- × Build custom agents or automations for you
- × Write your AI policy or make decisions for you
- × Need to see your confidential work to teach it
Questions, answered
The practical stuff.
Short, honest answers to the things teams ask most before booking.
Still wondering? Ask usUp to ten in one session, so everyone gets hands-on time. Larger teams run as two or more cohorts.
No problem. You'll use the free versions on the day, and we bring the paid versions for you to try, so you leave knowing exactly which licences, if any, are worth buying.
Yes. The method stays the same; the worked examples and risk notes are written for your sector.
Both. Sessions run in person or virtually, whichever suits your team.
A method your team remembers, checked prompts for the jobs you do most, and the start of a simple safe-use policy.
Book a call
Ready to give your team the method?
A short, honest conversation, no pitch. Here's exactly how it goes:
What some teams do next · Business Memory
The day teaches the tools. Business Memory connects them to your business.
The tools you explored on the day are powerful, but generic. Out of the box, none of them know who your clients are, how your projects run or the way your business actually works.
Business Memory connects them to what your business knows. Capture knowledge once, in plain language, and every AI tool and agent can draw on the same shared memory, so it stays with the business.
A separate product, for afterwards, not part of the workshop. The day never needs your confidential work. If you later want your AI tools to know your business, ask and we'll show you how it works.
Every AI tool you explored
Your business's shared memory. Capture once, and every AI tool can draw on it.